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Ordering, Shipping & Returns

Shipping & Delivery

Domestic USA Customers:  All shipping is done by Fed Ex and is FREE of charge on all Retail Orders to our domestic US customers.  Each pillow is made to order and shipped in approximately 2-3 weeks.  We do not do rush orders or shipping at this time.

Non-contiguous US and other North American/Caribbean locations: $15/pillow for standard delivery. 

International Orders are shipped within 2-3 weeks of purchase. All customs duties, taxes, or fees are the sole responsibility of the customer. On the occasions when customs delays the process, it is not the responsibility of Coastal Home Pillows.  Coastal Home Pillows is not responsible for any customs fees incurred.

Returns & Replacements

Coastal Home Pillows does our utmost to ensure your pillows are constructed with the finest attention to detail. In the unlikely event that you receive a damaged item, we will replace it. Please notify Coastal Home Pillows within 24hrs of receiving damaged item, we will issue a call tag to Fed X for pick up. Item must be returned within 7 days in the original packaging.

Once the damaged pillow has been received a replacement will be sent out as quickly as possible.

Ordering

All orders are processed securely.  We accept all major credit cards.

All pillows are custom made to order.  Please allow 2-3 weeks to ship.

Cancellations

Since we are providing a custom service, Coastal Home Pillows can only accept cancellations within 24 hours of order placement.

Backorders

In the event that your fabric has been backordered, we will notify you immediately. At that time you may choose to wait for the backorder date, select another item, or cancel said item.

Swatches

Free fabric swatches are available for all pillows.  There is a limit of 5, however if your project requires more please contact us to discuss your design asthetic,.  In most cases we have been able to help customers in deteriming exactly "that right shade of blue".   We do encourage our customers to order swatches if they have any concerns. Patterned swatches are approximately 4x6 and may not show all colors.  Solid swatches are approximately 4x4.   Although there will always be subtle differences with dye lots, swatches are a great help in determining characteristics that computer monitors may not. Select from the drop down “FREE SWATCH” and we will get those right out to you! 

Privacy & Security

Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

Data collected by this site is used to: (a.) Take and fulfill customer orders and (b.) Administer and enhance the site and service.

From time to time we may also notify you by email of other goods and/or services offered by Coastal Home Pillows, if you have chosen to opt into our mailing list. We will never transfer your data to a third party, except for the purposes of fulfilling an order or send you a mailing.