ORDERING, SHIPPING & RETURNS
SHIPPING & DELIVERY
Domestic USA Customers: All Retail Sales over $200.00 include FREE Shipping for the contiguous 48 US customers! All US domestic orders ship Fed Ex and are shipped in approximately 3-5 weeks. Swatch requests will ship USPS. We do not do rush orders or shipping at this time.
Non-contiguous US and other North American/Caribbean locations: $15/pillow for standard delivery.
International Orders are shipped within 3-6 weeks of purchase. All customs duties, taxes, or fees are the sole responsibility of the customer. On the occasions when customs delays the process, it is not the responsibility of Coastal Home Pillows. Coastal Home Pillows is not responsible for any customs fees incurred.
RETURNS / REPLACEMENTS
Coastal Home Pillows does our utmost to ensure your pillows are constructed with the finest attention to detail. In the unlikely event that you receive a damaged item, we will replace it. Please notify Coastal Home Pillows within 24hrs of receiving damaged item, we will issue a call tag to Fed Ex for pickup. Item must be returned within 7 days in the original packaging.
Once the damaged pillow has been received a replacement will be sent out as quickly as possible.
All pillows are made to order and considered “custom”, and have a No Return policy. Many designs are original to CHP and are exclusive. We offer a variety of sizes for both interior or exterior applications. Custom sizes are available, please call us at 1-855-585-8959 if you would like an alternate size. Please allow 3-6 weeks to ship.
All orders are processed securely. We accept all major credit cards.
Coastal Home Pillows can only accept cancellations within 24 hours of order placement.* After which point fabrics have been ordered to fulfill your orders.
* All “SALE PAGE” Pillows are Final Sale items with NO 24hr cancellation window.
In the event that your fabric has been back ordered, we will notify you immediately. At that time you may choose to wait for the backorder date, select another item, or cancel said item.
Fabric swatches are available for most pillows for a fee of $3.00 each. Patterned swatches are approximately 3×5, solid swatches are approximately 3×3. Depending on scale, patterned swatches may not have all colors. Please call us if there is a need for a specific color your working with, and we will try to accommodate you. In most cases, we have been able to help customers in determining exactly “that right shade of blue”. We do encourage our customers to order swatches if they have any concerns. Although there will always be subtle differences with dye lots, swatches are a great help in determining characteristics that computer monitors may not. Select from the drop down “SWATCH” and we will get those right out to you! All swatches are sent USPS.
PRIVACY & SECURITY
Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
Data collected by this site is used to: (a.) Take and fulfill customer orders and (b.) Administer and enhance the site and service.
From time to time we may also notify you by email of other goods and/or services offered by Coastal Home Pillows if you have chosen to opt into our mailing list. We will never transfer your data to a third party, except for the purposes of fulfilling an order or send you a mailing.